Frequently Asked Questions
Everything you need to know about shopping with Dents
How do I determine my correct glove size?
To find your perfect fit, measure around your dominant hand at the widest part (excluding the thumb) in inches. This measurement is your glove size. If you are between sizes, we recommend rounding down for a snug fit as premium leather will stretch slightly over time.
What is your return policy for accessories?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like face masks or pierced jewelry cannot be returned unless faulty.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. Express shipping options are available at checkout for 1-2 day delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Please be aware that local customs duties and taxes may apply upon arrival.
How should I care for my leather products?
To maintain the quality of your leather goods, avoid contact with water and direct heat. If they get wet, allow them to dry naturally. We recommend using a high-quality leather conditioner once a season to keep the material supple and prevent cracking.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.